- This role is about how we develop our leadership team to become the Business Leaders that Three needs – to deliver our Company Plan and motivate our colleague
- Responsible for Talent Management and the leadership development within 3. The role will identify and supply interventions the business leaders require to fulfil their potential and drive execution of the company plan
- Provide expert OD advice, guidance, practical solutions and support to meet specific business requirements and facilitate the effective application/implementation by working in partnership with HR and business managers.
- Design, develop and manage leadership development solutions and programmes.
- Identify cultural change needs and work with leaders to develop understanding about how to affect the required change
- Coach business leaders on day to day matters concerning the effectiveness of their organisation and performance of their people.
- Work with OD colleagues to contribute to the development and planning of the OD agenda and agreement of individual objectives
- Provide feedback to individuals and their line managers to follow on from assessments they have completed.
- Facilitate business meetings and ad-hoc events, providing structure and facilitating improved dialogue and discussion to meet meeting objectives.
- Complete capability assessments with business leaders and develop plans & solutions to address the gaps.
Manage external suppliers who provide coaching, learning and development support
- Customer Service, Australia
MumbaiEligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- MBB, UK
MumbaiEligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specificProcess Description
-Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
- Postpay, UK
PuneEligibility
- Graduate freshers are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- MBB, UK
PuneEligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specificProcess Description
-Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
- Outbound Sales, UK
MumbaiEligibility- Graduate freshers or with experience in up selling / collections/ sales
- Under-graduates with minimum 6 months of experience out of which preferably 3 months should be in up selling / collections/ sales
- All BE professionals should have a minimum of 6 months of work experience in an international call centreProcess Description
- Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- Create a need for the customer/prospective customer to buy handset contract,second handset contracts and broadband contracts
- Identify buying signals and convert prospect to sale
- Create an opportunity and develop sales leads for other channels
- Outbound Retentions, UK
PuneEligibility- Graduates with min 3 months experience in outbound sales/collections/retentions
- Under-graduates with minimum 6 months of experience out of which 3 months should be in outbound sales/collections/retentions
- All BE professionals should have a minimum of 6 months of work experience in an international call centreProcess Description
- To retain customers through a variety of outbound campaigns both prior to and after notice of termination is given by the customer
- Increase and extend customer tenure, by locking customers in for a further 12/18 months whilst providing excellent customer service by addressing and resolving any customer issues/queries
- Ensure a proactive, friendly and knowledgeable approach is maintained at all times resulting in high levels of customer care and service commensurated with company standards
- Occasional inbound retention activity as and when required
- Postpay, UK
MumbaiEligibility
-Graduate freshers are welcome to apply
-Under-graduates with minimum 6 months of experience
Process Description
-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
- Tech, UK
PuneEligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
- Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet.-
- Tech / IMAD, Australia
MumbaiEligibility
-Graduates with minimum 3 months of experience in Tech/semi tech process
-Under-graduates with minimum 6 months of experience out of which 3 months should be Tech/semi tech specific
-Technical experience preferred
Process Description
-Handling technical customer queries with regard to mobile phones and internet
-Trouble shooting-Broadband and internet connectivity problems
-1st & 2nd bucket collections i.e reminder calls and recovery
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