| Designation | Quality Analyst- Voice & Accent |
| Job Description | To be a Subject Matter Expert with respect to communication for the analysts in HCL. Support the operations on any issues or concerns related to communication. Monitor calls and to share feedback with agents on communication and in turn help the CSAT to improve. |
| Desired Profile | Key Responsibilities/Outcomes: • Deliver consistent call coaching's. Ensure that all agent’s in the team are coached • Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent • Conduct audits, random monitoring identifying training needs and bringing them to management notice Key Qualifications: • Excellent verbal and written communication. • Willingness and ability to work in shifts (24 x 7). • Good Knowledge of the various aspects of language and MS Office • Multitasking and coordination skills • Team Player. • Excellent judgment skills to be able to properly evaluate situations and to provide effective solutions if your are interested for above mentioned role, kindly come for walk in interview on Friday 1st April 2011 Location : Noida Time: 10.30am to 1.00pm. Address: A 37, sec16,Noida, Near 16 metro Station. Regards, Parul Sharma HCL Comnet Ltd. |
| Experience | 1 - 3 Years |
| Industry Type | BPO/ITES |
| Role | Associate/Sr. Associate -(NonTechnical) |
| Functional Area | ITES/BPO/KPO, Customer Service, Ops. |
| Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required |
| Location | Noida |
| Keywords | Quality analyst, v&a trainer, call monitoring |
| Contact | Visit http://indiajobsdb.com & Get Interview Details from Support Executive. (Live Chat) Regards HR Department Indiajobsdb.com hrd@indiajobsdb.com |
| Telephone | |
| Job Posted | 29 Mar |
Where the prospect and prospective converge.
Monday, March 28, 2011
Quality Analyst- Voice & Accent Noida
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