Thursday, October 30, 2014

Helpdesk Administrator

As a member of the Helpdesk Services team, you will be working alongside a dynamic group of professionals tackling a variety of challenging projects and tasks. You will be responsible for providing world-class customer support, providing front line support to the internal customer base, ensure proper resolution for cases, create and update technical and procedural documentation, analyze, research, and resolve complex issues leveraging a variety of different resources.
Manage Systems Administration Siebel Helpdesk ticket queue, ACD phone system, and walk ups providing world class tier 1 support.
Work and resolve cases in prompt time ensuring corporate SLAs are met.
Work with tier 2 and tier 3 support levels as needed and escalate tickets to appropriate teams. Report issues through appropriate channels for timely and effective escalation.
Verify status of open cases with ticket owners and communicate information to customers to ensure customer satisfaction.
Follow up with ticket owners to verify case status and to ensure SLAs are met.
Follow up with customer base to ensure satisfaction with recent cases.
Document case resolution within each ticket to and update Knowledgebase with new information.
Provides instructional training to new hires for system use and company policies.
Imaging and troubleshooting of PC, Servers, and Mac hardware.
Work with team members to monitor, patch, and review system performance and capacity. Follow up and remediation of antivirus and windows patches to verify installation and functionality.
Write clear and concise articles documenting procedures for troubleshooting and system management.
Run Weekly reports to gain insight of open cases, closed cases, customer trends, and ongoing concerns and provide to management.
Provide tier 1 support for corporate servers with basic troubleshooting and escalation as needed.
Should have experience in the following area:
Experience working off a helpdesk ticketing system and ACD phone environment.
Excellent communication skills and ability to work with all levels of employees.
A proven track record for ensuring user needs is met in a timely fashion.
Hardware knowledge involving desktops, laptops, printers, scanners, macs, and servers and the ability to troubleshoot issues.
Excellent troubleshooting skills with an intermediate to advanced level of knowledge in Windows XP, Mac OS, Ubuntu, MS Office Suite 2007/2010, Exchange Messaging, Blackberry, VPN, wireless, Antivirus, Spyware, and file and print services.
Conceptual understanding of TCP/IP, OSI model, cluster technologies, RAID, SAN, 802.1x,WiFi, Avaya phone system.
2-4 years experience working in a helpdesk role.
A person with the following qualities:
Candidates must be customer service oriented.
Must possess strong interpersonal and communication skills.
Strong analytical skills and attention to detail.
Process-oriented and be able to follow existing procedures and provide feedback for process refinement.
Excellent verbal and written communications skills.
A can-do and enthusiastic attitude toward work and customers.
Well organized self-starter who delivers assigned tasks on time while managing multiple tasks under minimal supervision in a fast-paced environment.
Additional desirable qualifications (Good to have):
Microsoft Active Directory, Exchange, SMS, DNS/DHCP
Professional certification: MCP, A+
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:System Administrator
Keyskills:Siebel helpdesk, it helpdesk, Techincal Troubleshooting, helpdesk coordinator, technical helpdesk, helpdesk executive, helpdesk coordinator, ACD phone, Mac hardwar
Desired Candidate Profile
Education:(UG - B.Tech/B.E. - Any Specialization, Civil, Computers, Electrical, Electronics/Telecommunication) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Please refer to the Job description above
Company Profile
Akamai Technologies
Akamai® is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. At the core of the Company's solutions is the Akamai Intelligent Platform™ providing extensive reach, coupled with unmatched reliability, security, visibility and expertise. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to securely leverage the cloud.
Please fill up Interview form

Wednesday, October 29, 2014

Admin Coordinator

Admin Coordinator - Heron Health Pvt. Ltd.

Job Description
Should possess the whole gamut of basic admin skills.
• Experience in procurement/vendor management..
• Should have basic accounting skills and Tally 9 qualified.
• Good communication skills
• Should be well versed in computers.
• Should have good analytical skills and an eye for detail.
Should be good in negotiation skills.
Salary:INR 1,50,000 - 2,50,000 P.A
Industry: Pharma, Biotechnology, Clinical Research
Functional Area: HR / Administration, IR
Role Category:HR/Administration/Facilities
Role:Admin/Facilities Executive
Keyskills:Administration, Accounts, Tally, Tally 9
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, B.Com - Commerce) OR (PG - Any PG Course - Any Specialization)
The person should be/have
• Preferably a graduate.
• Should hail from tri city of Chandigarh.
• Should have at least one year’s Admin experience.
• Hands on knowledge of computers especially Microsoft Excel & Microsoft Word
• Good verbal & written English Communication skills
• Go getter mindset with the ability to achieve the objectives set out by the management
• Preferably possess a two-wheeler with a valid license
• Methodical & Meticulous approach
• Good Delivery focus
• High energy levels
• Passion for excellence
• Quality mindset

Company Profile
Heron Health Pvt. Ltd.
HERON Health Pvt. Ltd., a part of the UK based HERON Group, is the leading commercial supplier of systematic reviews and meta-analyses to the healthcare industry. HERON employs dedicated systematic reviewers and bio-statisticians to address broad-ranging hypotheses of interest to clients. The company has offices in India, UK and US.
The HERON Group [HERON] is a rapidly expanding, market leading provider of Health Outcomes, Pricing and Market Access, and Data-Analytics services to the global healthcare industry.
Built on a solid foundation of data analytics and evidence-based research, HERON has quickly become one of the largest independent Health Outcomes and Market Access organisations since its UK launch in 1999.
Represented in the US, UK, Sweden, and India, HERON regularly works with eight of the top ten pharmaceutical companies across all phases of clinical development from early discovery to late Phase II, through launch and post marketing, and is dedicated to becoming the preferred supplier of Evidence Based Medicine (EBM), Economic Evaluation, and Pricing and Market Access support to the healthcare industry.
Admin Coordinator- Admin and Accounts
by Heron Health Pvt. Ltd. in Chandigarh
Experience: 0 to 2 yrs. | Salary: INR 1,50,000 - 2,50,000 P.A 
Apply @

Tuesday, October 28, 2014

IT Sales Executive

IT Sales Executive

Job Description:
Systems Integration/Consulting company seeking top sales talent - over 1.5 Billion in revenues & growing! -- 23+ years in business, profitable every single quarter since inception!
Finally get paid what you're worth! Extremely lucrative sales commission structure
Top Sales folks earning 500k - 1M++ --- NO CAP
Key: Seeking seasoned Sales Person with established ENTERPRISE relationships in the Bay Area will need multiple enterprise accounts where you are considered a trusted advisor - 10-15+ years sales experience - Real Producers ONLY.
Ideal candidates have sold for major manufacturers (NetApp, EMC, IBM, NEC etc ) or DEMONSTRATED LONG-TERM SUCCESS AT A VAR
Background in hardware (preferred - one or more storage, server, virtualization, network etc )/software sales & services.
Proven/verifiable track record in earnings
Ability to quickly grasp new technical concepts
Excellent presentation skills - verbal/written
Proficiency in and/or other CRM tools
2 to 1 Engineer to Sales person ratio --- top notch Pre-Sales support --- strong teamwork
Please fill up Interview form