Call Center Executive inbound day time working only

Summary

Experience:

1 - 4 Years

Location:

Mumbai

Compensation:

Rupees 1,25,000 - 2,50,000

Education:

UG - Any Graduate - Any SpecializationPG - Post Graduation Not Required

Industry Type:

IT-Software/ Software Services

Role:

Associate/Sr. Associate -(NonTechnical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Call Center Executive

Key Skills :

Good communication in English

Command over any other regional language(s)

Experience:

1 - 5 Years

Specialization:

Customer Service (Inbound Call Handling)

Job Function:

Inbound Calling, Customer Service/ Tele calling/ Backend

Industry:

CRM/Retail/Marketing/Health care

Qualification:

Graduate or postgraduate or diploma in any discipline with relevant experience

Skills:-

Experience in FMCG, Retail, health care, auto industry will be plus

Good Spoken English with minimum or no grammatical error and tense (past/ present/ future).

Very Good communication.

Fluency in Indian regional language(s) will be plus

Tech savvy – Good understanding about internet, SMS etc

Good Interpersonal Skills

Good articulation / framing of sentences.

Good listening skills.

Good Comprehension and selling skills.

Good Pronunciation.

Job Description

The Customer Care Executive will handle following responsibilities -

Handling customer calls and issue resolutions

Introducing the product or services in detail

Customer assessment along with good customer service.

Time Management.

Complete issue resolution as per the given targets.

Give market / customer feedback.

Keywords: Customer Care Executive, Voice Calling, Calling, Retail, FMCG, InBound Calling

Company Profile

Honeycomb's indepth understanding of relationship management coupled with innovative use of technology enablers helps you in managing quality relationship with your customers, employees and partners through a range of loyalty/ reward solutions. Honeycomb core team helps you develop state of art business model that offer not just traditional loyalty solutions but use loyalty applications to build strong and focused relationship with target segment. We at Honeycomb use skills learned from generic marketing activities to our specialized expertise of loyalty management to deliver the best value for the money to our clients.

Contact Details

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