Technical Solutions HP 1 - 3 Years

Designation	Technical Solutions Rep III
Job Description	* Working more independently and from a standard protocol to respond to customer issues. * Moderate judgment may be used to supplement the outlined process. * Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. * Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). * Proactively assist customers to avoid or reduce problem occurrence. * Participates in projects for process or quality improvements. * Work is reviewed periodically by Supervisor or Team Lead.
Desired Profile	Education and Experience required: * High school education or equivalent. * Typically requires 1-3 years general experience, or equivalent combination of experience and college level education. Knowledge and Skills: * Superior skills in both written and verbal communication * Experience in customer facing role either remote or face to face * Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming * Problem solving skills * Accuracy in data entry * Excellent fluency in language to be supported. * Experience in a phone based remote role, esupport, e-chat or similar * Familiarity with computer technology * Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems * Understands internal processes and tools * Knowledge of Knowledge Management Systems and appropriate documentation to the system
Experience	1 - 3 Years
Industry Type	Other
Role	Tech Support Engnr
Functional Area	Application Programming, Maintenance
Education	UG - Graduation Not Required PG - Post Graduation Not Required
Location	Bengaluru/Bangalore
Keywords	Technical Solutions Rep III
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