Contact Center Process Specialist 1 - 6 Years Bengaluru/Bangalore

Designation	Contact Center Process Specialist
Job Description	Business Environment IPG EMEA Customer Support is responsible to provide after sales support to the regional IPG & PSG (printers and personal computers) consumer products, with the mission to become the recognized market leader on Customer Support Satisfaction. This position will be integrated into the Assisted Support team, responsible for the Call and e-mail support experiences, managing a network of partners spread around Europe, Middle East and Africa, who employ more than 1500 outsourced agents. Job Description Integrated in an international organization, this person will be part of the Experience and Process Management Team responsible for: * Create, maintain, and publish Contact Center process documentation following approved standards and guidelines. * Drive implementation of process changes for the contact centers through training and appropriate communications. * Participate in contact center process QMS by ensuring correct linkages between QMS and processes and by driving process performance at the contact centers. * Participate in cross-regional projects to apply and implement the appropiate processes & quality controls around: agent training, process documentation, process audit, etc...
Desired Profile	Education and Experience Required: * Bachelor's degree in Process Engineering, Business Mgmt, Quality or equivalent diploma or experience. * Excellent networking and communication skills * Experience in working with remote counterparts and in an international environment * Experience in Process and/or Quality Management * Ability to advise and influence others over complex issues * Project management skills * Fluency in English
Experience	1 - 6 Years
Industry Type	Other
Role	Outside Consultant
Functional Area	System Programming
Education	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Location	Bengaluru/Bangalore