Designation | Team Leader / Assistant Manager - WFM & MIS |
Job Description | Candidate would be responsible for
- Manpower and Resource planning
- Stakeholder Analysis and Management
- Project planning for Ramp ups and new business
- Reporting and database structuring for MIS function
- Billing
- RFP responses to prospective businesses
- Responsible for Analyzing and adjusting staffing to maximize efficiency and SLA’s (Service Level Agreements).
- Responsible for Managing staffing ratios and seat utilization/optimization to goal.
- Identifying the opportunity to generate more revenue for the organisation by augmenting overtime based on high call\contact volume.
- Bandwidth usage optimization.
- Capacity Plan for right sizing of campaigns
- Forecasting, Staffing and Scheduling for all Inbound, Outbound and Back office campaigns.
- Multi-site handling of WFM team across sites
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Desired Profile | We need the following skills
- Manpower and Resource planning
- Stakeholder Analysis and Management
- Project planning for Ramp ups and new business
- Reporting and database structuring for MIS function
- Billing
- RFP responses to prospective businesses
- Responsible for Analyzing and adjusting staffing to maximize efficiency and SLA’s (Service Level Agreements).
- Responsible for Managing staffing ratios and seat utilization/optimization to goal.
- Identifying the opportunity to generate more revenue for the organisation by augmenting overtime based on high call\contact volume.
- Bandwidth usage optimization.
- Capacity Plan for right sizing of campaigns
- Forecasting, Staffing and Scheduling for all Inbound, Outbound and Back office campaigns.
- Multi-site handling of WFM team across sites
|
Experience | 3 - 6 Years |
Industry Type | BPO/ITES |
Role | Process Flow Analyst |
Functional Area | ITES/BPO/KPO, Customer Service, Ops. |
Education | UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required |
Compensation: | Rupees 3,00,000 - 5,50,000 |
Location | Noida |
Keywords | MIS, Spice, Spanco, Manpower planning, reporting, Aegis, resource planning, capacity planning, WFM, work force management, domestic |
Contact |
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i am interested in this job profile
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