Technical Support @ HCL Hyderabad / Secunderabad 1 - 5 Years

Description	HCL TECHNOLOGIES is conducting a walkin on 14th may   to fulfill Technical Support Openings for an ANTI VIRUS PRODUCT. This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions (ANTI VIRUS PRODUCTS ) Work Location: Hyderabad
Desired Profile	Please go through the following requisites : KEY SUCCESS ATTRIBUTES • Provide Technical Support for a product or product line o Receive frontline issues/calls from most customers o Handle all functionality and usability related issues o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience • Develop skills with products and related technologies to provide quality customer support • Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution. • Create/update customer issues. • Send product solutions to customers. • Issue closure with verified solutions. Competency • Good customer service skills. • Good communication skills. • Good analytical skills. • An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary). Things to carry with you: 1. Hard copy of a resume 2. Passport Size Photograph 3. A copy of this invitation (please carry this mail without fail)
Experience	1 - 5 Years
Industry Type	IT-Software/ Software Services
Role	Tech Support Engnr
Functional Area	Application Programming, Maintenance
Education	UG - B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization,BCA - Computers PG - M.Sc - Any Specialization,M.Tech - Any Specialization,MCA - Computers
Location	Hyderabad / Secunderabad
Keywords	Technical Support, Customer care
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