HR MIS Executive Bengaluru/Bangalore

Job Description	# MIS Specialist:- Roles & Responsibilities: • To perform Real Time monitoring and effective Queue Management. • Monitoring Inbound Queues. • ID Management. • Work allocation for BackOffice team. • Handling Macros & Databases. • Responsible for monitoring intra-day work volume, real-time staffing, agent adherence and agent performance. • Planning, Scheduling, Reporting and presenting data as per business requirement. • Maintaining and driving leave planner and schedule efficiencies. • Timely completion of individual / team work. • Reporting : Ensuring accuracy and timeliness of all the Internal & External reports. • Handling escalation and following escalation matrix.
Desired Profile	# Generic & Specific Skill Set: • Basic knowledge of WFM process Metrics. • Strong verbal and written communication skills. • Excellent knowledge of MS EXCEL & Macros. • Excellent skills in tracking, follow-ups and handling process related issues. • Fair knowledge of MS PowerPoint and MS Word . • Ability to work under pressure, strict time guidelines. • Good Team Player. Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension. Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established. May set work schedules individually, or as a team member. Provides practical assistance. Accountable for individual results and for the impact of the results on the team and on interrelated activities Required Bachelor's Degree English: Fluent
Experience	4 - 7 Years
Industry Type	IT-Software/ Software Services
Role	HR Exec.
Functional Area	HR / Administration, IR
Education	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
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