Application Support/technical support

Summary

 

Experience:

1 - 2 Years

Location:

Hyderabad / Secunderabad

Education:

UG - Any Graduate - Any SpecializationPG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:

BPO/ITES

Role:

Associate/Sr. Associate -(Technical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Posted Date:

 Oct

Job Description

24X7 monitoring operation involving the below mentioned activities:

Monitor, coordinate and escalate the incidents by monitoring the web applications with in the agreed SLA.

Timely escalation process through email and phone communications.

Batch monitoring.

Reporting.

Timely and effective communication of issues and incident status.

Excellent customer service skills in a technical support function.

Keywords: tse,tsr,tsa,technical support assocaitive,technical support agent

Desired Candidate Profile

MS Excel, Word, Access and Outlook

Able to show an attitude to perform multi-tasking

Good interpersonal skills

Excellent written and verbal communication skills.

Attitude/Aptitude to learn new technology quickly and are able to explain it

Good documentation skills.

Flexible to work in rotational shifts.

Company Profile

ProKarma Recognized by Inc. Magazine as the "Fastest-Growing IT Services Company in America"

We are an IT and Product services organization with the presence across the globe since a decade
Our technology focus is in the areas Internet/Web, ERP, Data warehousing, Embedded/Systems Programming, Artificial Intelligence/Expert Systems and QA.
We are a performance driven company and provide a very work friendly atmosphere in addition to a promising and rewarding career growth.

Contact Details

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