Desktop Technician
Job Description
Currently we are searching for a Desktop Technician to join our IT department in Potomac, MD. The Desktop Technician's primary responsibility is user support and customer service for the internal customers at the Store Support Center along with the setup, imaging and deployment/upgrade of desktop computers. The Desktop Technician will be assisting the Infrastructure team in the configuration and deployment of new assets at the Store Support Center and in some retail locations; assist our internal customers with general IT issues; answer phones, create/update Altiris cases, respond to email, and track detailed information about each customer's service needs in the on-line Altiris contact tracking database; answer staff questions or direct them to the correct resource in person, via phone, and via email on all company supported applications; properly document issues and associated resolution of problems for future reference; problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers' problems have been brought to a satisfactory resolution. This is an excellent opportunity to build your career and work with a highly talented team that delivers exceptional support to their field and corporate business partners.
Currently we are searching for a Desktop Technician to join our IT department in Potomac, MD. The Desktop Technician's primary responsibility is user support and customer service for the internal customers at the Store Support Center along with the setup, imaging and deployment/upgrade of desktop computers. The Desktop Technician will be assisting the Infrastructure team in the configuration and deployment of new assets at the Store Support Center and in some retail locations; assist our internal customers with general IT issues; answer phones, create/update Altiris cases, respond to email, and track detailed information about each customer's service needs in the on-line Altiris contact tracking database; answer staff questions or direct them to the correct resource in person, via phone, and via email on all company supported applications; properly document issues and associated resolution of problems for future reference; problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers' problems have been brought to a satisfactory resolution. This is an excellent opportunity to build your career and work with a highly talented team that delivers exceptional support to their field and corporate business partners.
We strive for excellence, which ensures our commitment to selection service and value for both our customers and employees. It is our people, more than anything else, that make Total Wine & More a great company. We employ more than 1,900 professionals in our 78 stores at year end and corporate office who have an instinctive drive and passion for our business.
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