Senior EMS/NMS Engineer

Senior EMS/NMS Engineer - AT&T Global Business India Pvt Ltd

The birth of the new AT&T is, in large measure, the culmination of the evolution of communications in the United States. AT&T's roots stretch back to 1876, with Alexander Graham Bell's invention of the telephone and the founding of the company that became AT&T. AT&T is the communications provider of choice among all businesses. We serve thousands of customers on six continents, including all of the Fortune 1000. The reported consolidated revenue for 2008 was more than $124 billion. We offer global, national, midsize and regional business customers — as well as wholesale and government customers — a reliable U.S.-based provider of integrated, high-quality and competitively priced services worldwide. Our network enables customers large and small and across the industry spectrum — from enterprise and government to healthcare, education, manufacturing, etc. — to take advantage of:
Dense local access with flexible tools and applications for ordering, maintenance and trouble-reporting. 
A robust, competitively priced suite of end-to-end solutions available regionally, nationally and globally. 
World-class research and development operations. 
An industry-leading, streamlined, personalized customer experience backe

Looking for professionals who have been administers for EMS/NMS.
Responsibilities 
Deliver the highest level (Tier-3) of network technical support within AT&T’s technical support structure requiring 24x7 on call from escalating organizations including but not limited to Tier-2 Operations and NPE
Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time 
Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier Support lab, identify workarounds when feasible.
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