Technical Support Associate
Job Description
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills: Technical Support Associate, Voice Process, Operating Systems, Service Desk Delivery
Desired Profile
Eligibility Criterion
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills: Technical Support Associate, Voice Process, Operating Systems, Service Desk Delivery
Desired Profile
Eligibility Criterion
Freshers (Experienced up to 4yrs)
Bachelor's Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills
Bachelor's Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills
Additional Information
working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
WEEK DAYS
Interview Date & Time: -
Timings: - 01.00PM to 04.00PM
IBM India Private Limited, G2 block , Manyata Tech park,Nagawara Outer ring road , Bangalore- 560046
WEEK DAYS
Interview Date & Time: -
Timings: - 01.00PM to 04.00PM
IBM India Private Limited, G2 block , Manyata Tech park,Nagawara Outer ring road , Bangalore- 560046
Or
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
please visit www.indiajobsdb.com
Or
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