Software Engineer
Job Description Application Support Engineer Level 2 will independently work with Emptoris customers via email,
phone and web communication to manage and resolve incidents and issues for the Emptoris Applications/Products. This individual will manage support escalations, assist application support tier perform frontline support for detailed troubleshooting, incident/case management, issue diagnosis, lab preparation, and manage key accounts. The engineer will participate in schedule to assist 24x7x365 support for Emptoris customers.
phone and web communication to manage and resolve incidents and issues for the Emptoris Applications/Products. This individual will manage support escalations, assist application support tier perform frontline support for detailed troubleshooting, incident/case management, issue diagnosis, lab preparation, and manage key accounts. The engineer will participate in schedule to assist 24x7x365 support for Emptoris customers.
3-6 Years of desired experience required
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus
Informal leadership skills, ability to influence others even though no direct organization control is assigned
Diligent approach to task completion
Excellent time management skills
Desired Profile 3-6 Years of desired experience required
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus...More
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus
Informal leadership skills, ability to influence others even though no direct organization control is assigned
Diligent approach to task completion
Excellent time management skills
Desired Profile 3-6 Years of desired experience required
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus...More
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